1. General Refund Principle
At Alkara Institute (located at K9, Basera, Near Power House Chauraha, Aashiyana, Lucknow - 226012, UP, India), our professional culinary and baking programs maintain strict student cohort caps to ensure personalized mentorship, workstation availability, and fresh ingredient sourcing. Consequently, seat admissions and fee payments are governed by strict refund and cancellation terms under the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 of India.
2. Seat Reservation & Admission Registration Fees
- Non-Refundable Policy: All admission registration fees, seat confirmation deposits, and application processing amounts paid for Diplomas (Culinary Arts, Patisserie), Short-term Specialization Courses, and Masterclass Workshops are STRICTLY NON-REFUNDABLE and NON-TRANSFERABLE to other candidates.
- Seat Holding Expiry: A provisional seat reservation expires automatically if full balance tuition fees are not cleared within the specified admission deadline. Forfeited deposits will not be refunded or carried forward.
3. Tuition Fees & Mid-Course Withdrawals
- Once a batch commences or orientation is conducted, paid tuition fees, installment amounts, and lab charges are non-refundable.
- If a student voluntarily chooses to withdraw from an ongoing course or drops out due to personal reasons, all paid fees are forfeited, and any outstanding fee installments remain legally payable.
4. Medical Contingencies & Batch Rescheduling
We understand that genuine medical emergencies may occur. If an enrolled candidate is unable to join their allocated batch due to severe illness or hospitalization:
- The candidate must submit an official written request along with certified medical records issued by a registered medical practitioner within 7 days of the medical event.
- Upon verification, Alkara Institute may, at its sole discretion, permit the student to defer enrollment to a future available batch within 6 months, subject to seat availability and an administrative transfer fee of ₹2,500.
- Monetary cash or bank account refunds will not be issued under medical transfer requests.
5. Course Cancellation by Alkara Institute
In the rare event that Alkara Institute cancels a scheduled short masterclass, culinary workshop, or training module due to unavoidable operational emergencies, natural disasters, or statutory directives:
- Enrolled candidates will receive a 100% Full Refund of the fee paid for that specific cancelled event, or the option to apply 100% of the value towards another program.
- Refunds will be processed back to the original source bank account or card via our payment gateway within 7 to 10 working days from the date of official cancellation notice.
6. Digital Masterclasses & Online Products
Purchases of digital recipe collections, downloadable JSON specifications, online video masterclasses, or virtual educational materials delivered electronically are final. In accordance with digital product rules under Indian law, once digital content has been accessed, streamed, or downloaded, no refunds or cancellations will be granted.
7. Contact & Refund Assistance
For inquiries or clarifications regarding fee payments, receipts, or batch rescheduling requests, please reach out to our Accounts Cell:
Accounts & Admissions Cell: Alkara Institute
Address: K9, Basera, Near Power House Chauraha, Aashiyana, Lucknow - 226012, Uttar Pradesh, India
Direct Phone: +91 96216 07195 / +91 97924 93928
Email: info@alkarainstitute.com